Shipping and Returns Policy
At Puledro Voyage, we care about customer satisfaction and take care to prepare and deliver your orders securely and promptly.
Delivery Terms
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Your order is prepared and handed to the carrier after payment confirmation.
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In-stock products are usually dispatched within 1–3 working days.
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Delivery times may vary depending on your location and the carrier’s workload.
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Please inspect your parcel on delivery for any damage that may have occurred in transit. If damage is found, ask the courier to prepare a damage report.
Return Conditions
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You can return purchased products within 14 days of delivery.
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Products returned must be unused, undamaged and in a condition suitable for resale.
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Products must be sent with their original packaging, any accessories and the invoice.
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Returns are not accepted for personalised or custom-made products within the scope of applicable legislation.
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Natural products, such as peacock feathers, may vary in colour, pattern and dimensions. Under this policy, these differences are not considered product defects or grounds for return.
Return Process
After you submit a return request using our contact details, we will provide further instructions. Once the product reaches us and has been inspected, approved refunds will be issued to the original payment method within the applicable statutory period.
Please contact us with any questions. Your satisfaction matters to us.